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REFUND POLICY

A Legal Disclaimer

Effective Date: April 15, 2024

Thank you for choosing Red Slate Digital for your creative design needs. Our return policy is designed to ensure your satisfaction with our services. Please read this policy carefully to understand your rights and obligations regarding returns.

Refund Policy

1. Scope
1.1. This return policy applies to services provided by Red Slate Digital, including but not limited to graphic design, web design, branding, digital marketing, and consultation services.

2. Satisfaction Guarantee
2.1. We strive to deliver high-quality services that meet your expectations. If you are not satisfied with the service provided, please contact us promptly to discuss your concerns.

3. Refunds
3.1. Refunds are provided at the discretion of Red Slate Digital and will be assessed on a case-by-case basis.
3.2. Refunds may be considered in the following circumstances:
* Services were not delivered as described or agreed upon.
* Significant issues or errors occurred that were directly attributable to our agency.
* The client demonstrates that the service provided does not meet reasonable expectations.
3.3. Refund requests must be made within [number] days from the date the service was delivered or completed. Requests made after this period may not be considered.
3.4. If a refund is approved, it will be processed using the original method of payment unless otherwise agreed upon.

4. Exclusions
4.1. The following situations are generally not eligible for refunds:
* Changes in client preferences or decisions unrelated to the quality of the service provided.
* Services that have already been fully completed and delivered as per the agreed scope.
* Disputes arising from circumstances outside the control of Red Slate Digital, such as changes in business direction or goals.

5. How to Request a Refund
5.1. To request a refund, please contact us at [contact email] with detailed information regarding your concerns and the reasons for requesting a refund.
5.2. We may request additional information or documentation to evaluate your refund request.\

6. Resolution Process
6.1. Once a refund request is received, we will review the information provided and notify you of the decision within a reasonable timeframe.
6.2. If the refund is approved, we will initiate the refund process promptly. Please allow [number] days for the refund to be processed and reflected in your account.

7. Contact Us
7.1. If you have any questions about our return policy or wish to initiate a refund request, please contact us at info@redslatedigital.com.

8. Changes to This Policy
8.1. Red Slate Digital reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

 

Acceptance

By engaging our services, you agree to abide by the terms of this return policy. If you do not agree with this policy, please refrain from using our services.

Effective Date: April 15, 2024

 

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